Refund Policy

At Belly2Baby, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read the following policy carefully before requesting a return, replacement, exchange, or refund.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

• You received a damaged product.

• You received a defective product.

• You received the wrong item.

• The product is missing parts or accessories.

• The product is significantly different from the description on our website.

To be eligible for a return, the product must:

• Be unused and unwashed.

• Be in its original condition.

• Be returned with all original tags, labels, accessories, manuals, and packaging.

• Include the original invoice or proof of purchase.

2. Products Not Eligible for Return

For hygiene and safety reasons, the following products cannot be returned or exchanged unless they are damaged, defective, or incorrect upon delivery:

• Baby innerwear

• Baby feeding products (once opened)

• Baby toiletries and skincare products (once opened)

• Baby wipes and diapers

• Breast pumps and personal care items

• Clearance or sale items (unless defective)

• Gift cards or digital products

3. Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement within 7 days of delivery.

Replacement requests are subject to:

• Product availability.

• Successful quality inspection of the returned item.

If the same product is unavailable, we may offer:

• A similar replacement.

• A refund.

• Store credit (where applicable).

4. Exchange Policy

Products eligible for exchange may be exchanged within 7 days of delivery for:

• Size (where applicable)

• Colour (subject to availability)

• Defective or damaged products

Exchange requests are processed only after the original product has been received and passed our quality inspection.

5. Return Process

To initiate a return:

1. Contact our customer support with your order number.

2. Share clear photos or videos (if the item is damaged or incorrect).

3. Our team will review your request within 1–2 business days.

4. If approved, a pickup will be arranged (where service is available) or you'll receive instructions for self-shipping.

Please ensure the product is securely packed to avoid damage during transit.

6. Quality Inspection

All returned products undergo a quality inspection before a refund, replacement, or exchange is approved.

Belly2Baby reserves the right to reject returns if the product:

• Has been used or washed.

• Is missing original packaging or accessories.

• Shows signs of damage caused after delivery.

• Does not match the item originally shipped.

7. Refund Policy

Once your returned product is received and passes our quality inspection, your refund will be processed.

Refunds will be issued to the original payment method.

Estimated refund timelines:

• UPI/Wallets: 2–5 business days

• Credit/Debit Cards: 5–10 business days

• Net Banking: 5–10 business days

Actual timelines may vary depending on your bank or payment provider.

8. Shipping Charges

• Shipping charges paid during checkout are non-refundable, unless the return is due to our error (wrong, damaged, or defective product).

• If the return is due to customer preference (where returns are allowed), return shipping charges may apply.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.

10. Damaged or Incorrect Orders

If your order arrives damaged, tampered with, or contains the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order Number

• Photos of the product

• Photos of the shipping package

• A brief description of the issue

11. Contact Us

If you have any questions about our Refund, Returns, Replacement & Exchange Policy, please contact us.

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